Police and Crime Commissioner for Lancashire Clive Grunshaw has praised continued improvements within Lancashire Constabulary’s call handling, as 101 call data for all police forces was released by the National Police Chief’s Council (NPCC).

Monthly call data for 101, including total number of routine calls received and the median average wait time for call answering, will now be published monthly, with the first set of statistics covering the twelve months from April 2024 to March 2025.

This year-long set of data showed a total of over 579k calls for service were received by Lancashire Constabulary, with a median average call wait time of around 2 seconds. Whilst there will be exceptions with longer wait times due to demand at particular times, figures released by the NPCC places Lancashire as  one of the best performing forces in the country, showing progress made through investment into the contact centre.

The Commissioner has scrutinised the performance of the control centre, and the service being received by the public, since being elected just over a year ago, as part of his focus on improving public trust and confidence.

Clive Grunshaw, Lancashire’s Police and Crime Commissioner said:

“Holding the Chief Constable to account and scrutinising the performance of Lancashire Constabulary is a key part of my role as Police and Crime Commissioner, with the performance of the control room and responses to calls for service a key focus in my meetings with the Chief Constable and her team.

“The public need to know that officers will be there when they need them and the sustained progress we have seen in the contact centre, which this 101 data is an example of, is great to see and is vital to restoring trust and confidence in policing here in Lancashire and across the country.

“We are seeing changes made in the way the centre operates, alongside investment into technology and the best, most effective use of resources, all make a positive difference to the service the people of Lancashire receive.

“I will continue to hold the force to account on this and other key performance measures, with strong leadership and tough scrutiny that delivers the efficient policing the public deserve and expect.”

Ch Supt Chris Hardy, of Lancashire Police’s Force Contact Management, said:

“These figures demonstrate and highlight the hard work of all our staff as we continually strive to ensure a consistent level of performance when answering and responding to calls for service.

“Providing a quick and quality service to the public in their time of need is vital.

“In Lancashire, we endeavour to ensure an expert approach, giving a better overall service to the public and helping those who need us most.

“As further call data is released in the coming months, we look forward to driving high standards, providing a consistent service to all.

“I would like to thank everyone involved with the force control room for their continued hard work and commitment.”